Frequently Asked Questions

 

What types of products do you offer?

At Cruise Accessories, we offer a curated selection of cruise-inspired products. You can find charming mugs that celebrate wanderlust and versatile clothing like stylish tees, perfect for casual outings or lounging. Our goal is to enhance your cruising experience and everyday adventures with high-quality, functional items.

How long does delivery take?

We print on demand so when you place an order, we print and then post. It's usually less than 2 days for printing and then post so we recommend allowing 5-7 days for delivery. 

How can I place an order?

Placing an order is simple! Just browse our collection, select the items you love, and add them to your cart. Once you're ready, proceed to checkout, fill in your shipping and payment information, and confirm your order. You'll receive a confirmation email shortly after!

What is your return policy?

We have a 30-day return policy. If you need to return an item, it must be in the same condition you received it—unworn, unused, with tags, and in its original packaging. To start a return, please contact us at support@cruiseaccessories.com.

How do I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or through the shipping carrier's website. If you have any questions about your order status, feel free to reach out to us!

Do you offer exchanges?

Yes, we do! The fastest way to get the item you want is to return the item you have, and once the return is accepted, you can make a separate purchase for the new item. If you have any questions about the exchange process, just let us know!

What should I do if my item arrives damaged?

We’re sorry to hear that! Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item. We’ll evaluate the issue and make it right for you. You can fill in the contact form or email us at support@cruiseaccessories.com. 

Do you ship internationally?

Yes, we do! We are happy to ship our products internationally. During the checkout process, you can select your shipping destination, and the available shipping options will be displayed. If you have any questions about international shipping, please reach out!

How can I contact customer support?

If you have any questions or need assistance, you can reach our customer support team at support@cruiseaccessories.com. We’re here to help and will respond as quickly as possible!